All orders received before 12 noon Monday to Thursday will be dispatched the same day, if you order Friday - Sunday we will dispatch your order on Monday.
Once your order is packed and ready to be dispatched for your furry friend you will receive either a text or email (you choose at checkout) to say when your order is ready to go a track and trace link will be included.
What are the delivery costs?
Any orders containing only dried lamb treats will arrive in our fully recyclable delivery packs and will cost from only $7.00 - $9.00 Any orders containing any frozen beef bone treats will be dispatched in our specially designed insulated boxes packed with ice to keep your bones nice and cold North Island $15.50 South Island $38.00
What is the best before dates of your treats?
All our treats individually labelled with applicable information, including best before dates.
When and where do you deliver?
We deliver Nationwide, however please note we we do not deliver to rural (RD) addresses for our Frozen Bone Treats due to their perishable nature. *Any delays in delivery due to a Rural Address within the NZ Post system being used, will not be covered for any loss incurred Address checker please check your address here https://www.courierpost.co.nz/tools/address-checker/ If you do have an RD address please email us and we can assist in finding a 'drop off point' for you.
What if I have a problem, what guarantee do you offer?
We GUARANTEE that your products will arrive in our premium Honest Pet Co standard. If failure of delivery occurs, or goods are not received in a condition that Honest Pet Co feels is up to its high quality standard, we will replace your order, and have it delivered to your door for free. Please note this excludes orders that have been placed under an RD (Rural) Address as per our rural delivery terms above If you do have a problem please email us. Please note we require you to contact us within 24 hours of receiving your order if you have any concerns over the quality of your order. To follow our company policies and procedures we please note temperature readings and photos may be requested of our frozen bone treats. All Honest Pet Co orders are dispatched as contactless delivery 'no signature required' so the courier has authority to leave your treats at your address even if you are not home. Please note that we will not cover instances when you are not at home to receive the parcel, or where you place an order to an address that is outside city/town limits. Please check your address here to ensure we offer delivery to your address.